SoundPost: Terms of Trade
Prices: Many of our products are sourced internationally, and exchange rates vary. We reserve the right to alter any price to reflect these currency fluctuations at any time without notice. We will try however to indicate this where possible, but it is not possible to update this entire website to reflect currency fluctations as they happen. While we try to maintain stable pricing as far as possible, please check before purchase to make sure the price you see is in fact the price currently in effect. In some circumstances, we have opted to price in Euros, because the rates of exchange can fluctuate very rapidly. The rate of exchange is calculated on invoice date, at the current commercial rate as given by the bank, (which are not always the same as the published 'tourist rates' of exchange). We will always confirm with you before taking payment as to exactly how much you will be paying.
VAT (Sales Tax) and Export:VAT increased to 20% on Jan 1st, 2011: We are able to ship anywhere in the world. Our prices include UK VAT at the current rate, which is now 20%. However, if you are purchasing from a non-EU country, VAT can be zero-rated. To calculate the VAT discount, divide the VAT inclusive total price by 6, and deduct this from the VAT inclusive price. We ship using the best courier for any particular country, usually DHL, FedEx, UPS or Parcelforce, at cost. If you are inside the EU and VAT registered, we can supply inside the EU at zero rate in certain circumstances. Personal customers to the shop will have to pay the VAT at time of purchase, and reclaim the VBAT paid via the VAT 407 scheme, which we operate at no charge- details on request.
Payment: Payment is taken in advance, either via credit card, PayPal, or electronic transfer. Cheques accepted, but must be allowed to clear before items will be sent out. Items paid for by card will only be delivered to the card-holders' registered address. Exisiting account holders can order items, on either 7 day payment terms, or up to 30 days in special cases. No surcharge is made for credit or debit card purchases ( effectively a discount worth 2.6% to you). Payment via PayPal accepted, with no extra surcharge ( effectively a 3% discount to you). Amercian Express cards not accepted. For large amounts, electronic transfer is preferred, at no extra charge. Any bank / conversion charges for payments made in a foreign currency must be paid for by the purchaser. All items remain the property of SoundPost until paid for in full.
Cases: Cases are sent via courier, charged at our cost price. Packing is free. Delivery is extra, and not included in the price advertised. Typical prices are for most UK mainland addresses £8.95 for Violin or Viola cases, £13.95 for Guitar cases and £18.95 for Cello cases. Bass cases quoted for on request. For remote addresses, there may be an additional charge- please check when ordering to get the correct price for your area.
Strings: Minimum order £10, sent via 1st class Recorded or Special Delivery only in the UK, for a flat fee of £5. All other delivery addresses charged for at cost. Delivery via courier possible, for an extra charge at our cost price.
Take a tour through our site!
Please take a tour through the website- hopefully you will find what you are looking for- this site is the new re-designed SoundPost simplified site, so if you do not find it easy to use, please contact us and say so- we will try to improve it- your feedback will be welcomed.
Not all products and instruments we stock are listed on the site however- so if you do not find what you want, call and ask- we may well have it, or know where to get it and can order for you. We are always pleased to discuss and advise. Opening times and all contact details, directions etc. on our 'Contact' page.