SoundPost: Terms of Trade
Prices: Many of our products are sourced internationally, and exchange rates can vary. We reserve the right to alter any price to reflect these currency fluctuations at any time without notice. We will try however to indicate this where possible, but it is not possible to update this entire website on s daily basis to reflect currency fluctuations as they happen. While we try to maintain stable pricing as far as possible, please check before purchase to make sure the price you see is in fact the price currently in effect. In some circumstances, we may opt to price in Euros, because the rates of exchange can fluctuate very rapidly. The rate of exchange is calculated on invoice date, at the current commercial rate as given by the bank to us, (which are never the same as the published 'tourist rates' of exchange). We will always confirm with you before taking payment as to exactly how much you will be paying.
VAT (Sales Tax) and Export:VAT currently in the UK is at 20%. We are able to ship anywhere in the world. Our prices include UK VAT at the current rate, which is now 20%. However, if you are purchasing from a non-EU country, VAT can be zero-rated. To calculate the VAT, divide the VAT inclusive total price by 6, and deduct this from the VAT inclusive price. We ship using the best courier for any particular country, usually DHL, FedEx, UPS or ParcelForce, at cost. If you are inside the EU and VAT registered, we can supply inside the EU at zero rate in certain circumstances. Personal customers to the shop will have to pay the VAT at time of purchase, and reclaim the VAT paid via the VAT 407 scheme, which we operate at a fixed additional charge- details on request.
Payment: Payment is taken in advance, for smaller items under £100 either via credit card, or PayPal (surcharges of 2.6% apply to both), debit cards at no additional surcharge, or electronic transfer. also at no additional charge. Cheques accepted, but must be allowed to clear before items will be sent out. Items paid for by card will only be delivered to the card-holders' registered and verified address. Existing account holders can order items, on either 7 day payment terms, or up to 30 days in special cases. No surcharge is made for debit card purchases ( effectively a discount worth 2.6% to you) or payment via electronic transfers. For larger amounts, above £100, electronic transfer is our only payment option for international sales, and also via debit card for UK sales, at no extra charge. Any bank / conversion charges for payments made in a foreign currency must be paid for by the purchaser at source. All items remain the property of Brian Cohen or SoundPost until paid for in full.
Case Sales: Cases are sent via courier, charged at our cost price. Packing is free. Delivery is extra, and not included in the price advertised. Typical prices are for most UK mainland addresses £13.50 for Violin or Viola cases, £18.95 for Guitar cases and £30 for Cello cases. Bass cases quoted for on request. For remote addresses, there may be an additional charge- please check when ordering to get the correct price for your area.
Strings: For small orders, there is a minimum order of £10, sent via 1st class Recorded or Special Delivery only in the UK, posted for a flat fee of £7.85 : All other delivery addresses charged for at cost. Delivery via courier possible, for an extra charge at our cost price.
Opening times and all contact details, directions etc. are on our 'Contact' page.